Orders & Returns

ORDERS

Upon placement of an order and receipt of that order by OWEN NYC, customers will be sent written confirmation via email. Any alterations to that order will also be confirmed with the customer via email notification. Once an order has been shipped, customers will receive a confirmation email with the FedEx/UPS tracking number. Please note, an order placed for multiple items may result in multiple or partial shipments. Please allow 1-2 business days from the time of purchase for order processing, however we strive to ship all orders placed before 3:00pm EST on the same day as purchase. We appreciate your patience.  OWEN NYC reserves the right to cancel and refund any order, at any time, for any reason. For any questions regarding orders, please contact sales@owennyc.com. We will always make our best efforts to accommodate requests for expedited processing.

 

SHIPPING SPEED

All United States domestic orders are shipped via FedEx (powered by wynd) Should you require expedited shipping in the form of guaranteed next day delivery or second day delivery you will be given the option of making these selections on our check-out page.  Those rates will vary according to package size, weight and final destination.

If you reside locally in either Brooklyn or Manhattan, New York and you place your order before 4:00 pm on Monday-Friday, you will also be given the choice at check-out of opting for same-day delivery (powered by wynd Same-Day) for a low flat fee.

All International orders are shipped via DHL Express (powered by wynd) DHL provides customs clearance and door-to-door delivery service within 1-3 business days.   For all international orders, shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Shipping Speeds and Methods Include:

  • wynd Same-Day delivers ……………………………………… 1- 3 hours M-F ONLY
  • FedEx Ground (powered by wynd Standard) …………………. 2-5 business days
  • FedEx Second Day (powered by wynd Second Day)……….. 2 business days
  • FedEx Next Day (powered by wynd Next Day) ……………….. 1 business day
  • DHL Express (powered by wynd International shipping) ….. 1-3 business days

All transit times begin after product is processed and shipped.  Estimated transit time for international shipment assumes normal customs approval without delay.  All shipping methods are not available for all destinations. All shipping policies are subject to change at any time for any reason at OWEN NYC discretion.

 

RETURNS

Items with original tags that have not been worn or altered can be exchanged or returned for a full refund. Items must be returned to OWEN NYC within 7 days of receiving the item. A shipping label will be provided by OWEN NYC for valid domestic (US) returns. Refunds are applied to the payment method used to place the order and can take up to 10 days to process.  We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use or abuse. Goods that are returned without their original packaging will not be accepted.

International (non-US) customers are responsible for return shipping and associated fees.

To return or exchange an item, please contact us at sales@owennyc.com. Please let us know why you’d like to return your item, what item you’re returning, and your order number.

All sale or discounted items are final sale.